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4.4 | 15 Reviews

5.0 cu. ft. Smart Front Load Washer with Load & Go™ XL Plus Dispenser

Whirlpool WFW9620HC

Available in 2 Color(s)

Features

  • Load & Go™ XL Plus Dispenser
  • Smart Appliance
  • Remote control with the Whirlpool® app
  • Schedule wash cycle

Quick Specs

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric
  • Width: 27"
  • Height: 38.625"
  • Depth: 33.25"
  • Energy Star Rated: No
  • Laundry Capacity: 5.0 cu. ft.
  • Steam Cycle: Yes

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Image Feature

Smart Appliance

Care for your family from your smartphone or tablet.

Image Feature

Remote control with the Whirlpool® app

Stay in control and connected from anywhere. The Whirlpool® App lets you set, start or pause the wash cycle and track progress when you're away, so you can manage laundry day right from your smartphone.

Load & Go™ XL Plus Dispenser Skip steps with the Load & Go™ XL Plus dispenser. Simply add detergent and fabric softener once and skip refills for 40 loads. 2 You'll even get notifications when it's time to refill. 3

Smart Appliance Care for your family from your smartphone or tablet.

Remote control with the Whirlpool® app Stay in control and connected from anywhere. The Whirlpool® App lets you set, start or pause the wash cycle and track progress when you're away, so you can manage laundry day right from your smartphone.

Intuitive Controls Let the washer guide you to the right cycle combinations or customize up to 35 of your own to get the right type of fabric care for whatever you're washing.

Touchscreen Get instant access to the settings you use most with a touchscreen that learns, adapts and suggests customized presets based on your family's routines. Create and save up to 30 of your own favorite cycles for even more customized care.

12-Hour FanFresh® Option Keep clothes fresh for up to 12 hours after the wash cycle has ended. A built-in fan activates after the wash cycle is over, tumbling clothes for up to 12 hours so you can finish laundry when you're ready.

Steam Clean Option Get help removing everyday stains with the Steam Clean option, which gets deep into fabrics with increased wash action and heat.

Sanitize Cycle The Sanitize cycle uses increased water temperature to eliminate 99.9% of common household bacteria 15 .

Single Load Dispenser Use the single load dispenser when you want to wash with a different detergent than the one currently in the Load & Go™ dispenser. Additional compartments for bleach and fabric softener make sure any additives get dispensed at just the right time during the cycle.

Voice control with a compatible voice-enabled device 12 (U.S. only). Keep up with laundry no matter what you've got on your hands with simple voice commands using a compatible voice-enabled device. 12 U.S. only.

Schedule wash cycle Schedule your washer so your clothes are ready for the dryer. Use the Whirlpool® app to tell the washer when you'll be home so it starts and ends the cycle on your schedule.

#1 in Customer Satisfaction in the J.D. Power 2020 Laundry Appliances Satisfaction Study 13 13 For J.D. Power 2020 award information, visit jdpower.com/awards.

Our largest capacity front load washer at 5.0 cu. ft. Fit more in a single load with our largest capacity front load washer at 5.0 cu. ft.

Wash and Dry Option Let the washer keep laundry moving for you by adding this option to select wash cycles. After washing ends, it uses hot air to tumble dry clothes right in the washer. 4

Match Washer cycle with Dryer cycle Get the right kind of dry for your load. The Whirlpool® app will suggest the dry cycle that matches the wash cycle you used.

Quick Wash Cycle Your small, lightly soiled loads will be clean in as little as 15 minutes with the Quick Wash cycle. 5

Cold Wash Cycle Give your most vibrant colors the care they need with the Cold Wash cycle that adjusts wash actions and time, combined with gentle temperatures, to provide optimal fabric care.

Presoak Option The Presoak option lets you skip soaking outside of the washer. Extra time is added in the washer before the wash cycle, which starts automatically when the option is complete.

Coming soon: Voice control with a compatible voice-enabled device Coming soon: Automatically reorder your favorite laundry supplies so you never run out by connecting the Whirlpool® app with your Amazon account. Your device can track how much inventory you have on hand and ship you a replacement order when you're running low. Your family will always have the supplies they need when they need them. 6

Assign a task Manage laundry day from anywhere by assigning family members the next laundry step from the Whirlpool® app. Send customized text messages for transferring a load to the dryer or folding clean clothes.

Coming soon: Amazon Dash Replenishment 14 Coming soon: Automatically reorder your favorite laundry supplies so you never run out by connecting the Whirlpool® app with your Amazon account. Your device can track how much inventory you have on hand and ship you a replacement order when you're running low. Your family will always have the supplies they need when they need them. 6 14 U.S. only.

Scan-to-Connect Technology You don't need to be a tech expert to connect your new appliance. Simply open the Whirlpool® app, add your appliance and follow the guided experience to get up and running quickly. 7

Personalized quick tips The Whirlpool® app delivers quick tips to make sure your family's laundry gets the care it deserves while helping laundry day go more smoothly.

Favorite Cycles Save your favorite cycles under any name and edit at any time. Access Favorite Cycles from the Whirlpool® app to send laundry cycles to your washer and start the load remotely.

Download & Go™ option Get the right clean for your clothes by downloading specialty cycles from the Whirlpool® app for items like activewear, swimwear, sleeping bags and more with the Download & Go™ option. 8

Enhanced troubleshooting Get immediate support for quick solutions by using your smartphone or tablet to access troubleshooting videos within the Whirlpool® app.

Nest Learning Thermostat® Integration Save the time you spend re-washing damp clothes left in the tub when you sync your smart washer with the Nest Learning Thermostat®. It learns when you're away and turns on the 12-Hour FanFresh® option so clothes stay fresh. 9

Control Lock Mode Use the Whirlpool® App on your smartphone or tablet to remotely disable the control panel to avoid unintended use.

Specialty Cycles Get the right clean for your clothes by downloading Specialty Cycles from the Whirlpool® app for items like activewear, swimwear, sleeping bags and more.

Smart grid compatible This smart washer is smart grid compatible to help you reduce household energy costs. Select Smart Delay in the Whirlpool® app to avoid running a cycle during peak hours.

Clean Washer with Affresh® Cycle Get a notification to run the Clean Washer with affresh® cycle every 30 washes. 10 Use an affresh® Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer.

Laundry Pedestals 11 Raise your washer for easier loading and unloading. Optional laundry pedestals 11 also provide space-saving storage for detergent, fabric softener and other supplies.

Smooth Wave Stainless Steel Wash Basket Give clothes the care they need with the sleek pattern of the stainless steel wash basket that gently guides them.

Laundry Pedestals Compatible Raise your washer for easier loading and unloading. Optional Laundry Pedestals 11 also provide space-saving storage for detergent, fabric softener and other supplies. (Sold separately.)

An American Company for Over 100 Years Whirlpool Corporation started in 1911 as a small company in Benton Harbor, Michigan. Today we are a global home appliance business selling products around the world. We are proud of our American heritage and ingenuity that have driven innovation for over 100 years.

Expanded Finishes Choose from traditional finishes like White and Chrome Shadow or elevate your laundry space with the rich, matte look of Black Shadow.

Features

  • Load & Go™ XL Plus Dispenser
  • Smart Appliance
  • Remote control with the Whirlpool® app
  • Schedule wash cycle
  • Intuitive Controls
Dimensions
Capacity 5.00
Depth 33-1/4 in
Depth With Door Open 90 Degree 54-7/8 in
Height 38-5/8 in
Minimum Height 38-5/8 in
Net Weight 239 lbs
Width 27.0 in
Appearance
LCD Touch Screen Yes
Window Yes
Details
Dispense System Detergent, Fabric Softener & Bleach
Drum Material Stainless Steel
Hoses Included 4ft 4in Drain Hose Included
Interior Light LED
Cycles and Options
Number of Wash Cycles 35
Certifications
Energy Star® Qualified No
IWF 4-7/10
UL Yes
Electrical
Power Cord Included Yes
Controls
Automatic Temperature Controls Yes
Location of Controls Front
Compatibility
Connectivity Amazon Alexa, Android, Google Assistant, iOS, Nest
Works With WiFi, App, Remote Access, Voice Controlled
Options
Number of Washer Options 12
Refinements
Features Load & Go™ Dispenser, Smart/WiFi Enabled, Large Capacity Washers, Sanitize Cycle, Sanitize Cycle
Features
Pedestal Options WFP2715HC, WFP2715HW, WFP2715HBK
Stackable Yes
Exterior
Lid/Door Lock Yes
Lid/Door Swing Left
Modifiers
Delay Start Yes
Number of Rinse Options 2
Number of Soil Levels 3
Number of Spin Speeds 5
Pre Soak Yes
Soil Selections Heavy, Normal, Light
Spin Speed Selections Medium, Extra Fast, Fast, Off, Slow
Temperature Selections Cool, Warm, Hot, Extra Hot, Cold

Quick Specs


  • Appearance

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric

  • Dimensions

  • Width: 27"
  • Height: 38.625"
  • Depth: 33.25"

  • Features

  • Energy Star Rated: No
  • Laundry Capacity: 5.0 cu. ft.
  • Steam Cycle: Yes

Whirlpool Buy More Save More Delivery and Installation Allowance

Offer Expires: 9/30/2021 to 10/20/2021 Must be postmarked by: 10/20/2022

Enjoy exclusive rebate savings with purchase of qualifying Whirlpool appliances. Rebate form must be postmarked by 10/20/2022.

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Load and Go

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

4.4 out of 5

86% of reviewers recommend this product.

4 Stars

Love the washer but no drum light while washing

Pete M. 12/3/2019

I just don't understand why they removed the ability to turn on the drum light during the cycle. I didn't realize. I'd purchased and then returned when I figured it out. That's one of my favorite features of a front loader is the ability to turn on the inside light during the wash cycle. They had it before and removed it on the top end model? I've loved my previous Whirlpools but I'm very disappointed about this. Cutting costs? Come on Whirlpool!
Originally posted on Whirlpool.com

Yes, I recommend this product

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4 Stars

Nice but with some usability issues...

WCS123 11/29/2019

After my Frigidaire Gallery Series washer went kaput after 14 years, I started looking for a replacement. I wanted something a little "smarter" than what I had. My house is a split level and the laundry room is downstairs. It was hard to know when the washer was finished without setting a timer and even then it wasn't always finished when the timer went off. Wasted trips downstairs when the timer was at 1 minute but it was still doing it''s spin for 10 more minutes. Now to this unit. Overall it is nice. Lots of room. Once the installers from the appliance shop got it connected, I set out to configure the smart features. I was unable to get the washer to link with the app by scanning the QR code on the door. I had to manually setup WiFi. My WiFi password has letters and numbers in it. The keyboard has 3 levels to it, alpha, numeric and special characters (in that order). You have to switch through all of the keyboards to get back to the one you want. This was very frustrating to do. It would be nice to be able to directly select a keyboard without having to go through all of them. I eventually got it connected and started looking through the app.It seemed pretty straight forward. Next I filled the Load & Go containers, larger one with Tide detergent and the smaller one with fabric softener. This feature is nice if you are always going to do your laundry with Whatever is in L&G 1 and L&G 2. I only use fabric softener on towels and sheets (and only towels for human use). To change this you have to go into a utility menu and you have the option of disabling L&G for a container, disabling for one load or enabling. This is needed if you want to use the single load drawer, otherwise it will use both the L&G containers and what you put in the single use drawer. The smart features of the app let you setup favorites for your custom wash cycles. These wash cycles do not have settings for L&G. So when you use a custom cycle, you also have to remember to disable a L&G container (in a separate menu) if you want to use a different detergent or no fabric softener. I find this rather troubling. I use a different detergent for colors than for other things. It would be nice if I could say for a cycle for colors that L&G 1 would be disabled. Alternatively, I could put the color detergent into the smaller L&G container and just put fabric softener in there manually. This presents the problem that there is no way to tie L&G 2 to the color cycle, again you have to remember to go into a separate menu to disable a L&G container. Whirlpool, please fix this and give us the means to assign/disable L&G for our custom cycles. In general the machine is pretty quiet and does seem to do a good job of cleaning. The appearance is pleasing with a sleek look that is devoid of physical buttons or knobs on the front. Load times do seem a bit longer than my previous washer.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Great Washing Machine

Mgmarasco 11/17/2019

This is a great unit. The load and go is a great feature. It does a nice job of the clothes. The custom programs for different fabrics is also a nice feature. The only downside was not being able to connect it to our wifi network - it can't find our network.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Load and go

FredMorin 10/15/2019

Wow I love this feature no need to ad cleanning product
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Love how it senses the wash load!

JDai 10/8/2019

My favorite feature is the detergent & softener dispenser....until having this I didn't know how much I wasted!
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Best washing machine I've owned

Sportsgramma 9/16/2019

This washing machine is a warhorse. The digital panel is easy and intuitive. Don't have to spend hours reading the instruction book. It cleans clothes exceptionally well. While driving my grand daughter home from softball practice we stopped and got subs which we are in the car on the way home. Mine had all the good stuff, which proceeded to spill all over my shorts and team jersey. Disaster in the making. Got home, tossed it in the washer, added the "extra soiled" cycle and voila! No stains, no mess, just clean clothes. My appliance repairman recommended this machine. Said he never has to fix them.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great features

Sack 9/15/2019

We bought the washer and dryer and we are very pleased with both on how they operate
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

Decent washer, bad advertising by Whirlpool

Aryeh 8/6/2019

I am appalled that Whirlpool initially listed an auto-dry feature accidentally with this machine, which is one of the reasons i purchased it, and then when the machine arrived the feature was in the manual, but didn't actually exist in the settings. By the time i called them up the feature had been removed from the website (feature is still shown on 3rd party reseller sites) and the manual linked to on the website was changed (i still have it in my manual at home), and WP denies that it was ever listed and said i must be confusing it with another machine. Really poor customer service form a company i expected more of. This on top of the fact that i ordered the matching dryer back in April and they still have not released it to the store.
Originally posted on Whirlpool.com

No, I do not recommend this product

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5 Stars

User friendly

Acal 7/29/2019

I am very happy with my purchase of this machine. I like that I can just load and set the cycle and the washer adds the detergent.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Sleek design

Cris25 7/23/2019

I bought it 3 weeks ago together with the dryer. Works good, comes with a lot of options. Looks awesome in my laundry.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Can't get Load and Go to work. It's been 3 weeks

Dallas1975 7/20/2019

We bought this washer along with the matching dryer. So far despite increasing the concentration level of detergent for the load and go, no detergent is actually getting distributed from the machine. We have checked that the machine is level, we have tried everything so far (I think). We can't get it to work... so far the verdict is still out on whether we would recommend this item. If this doesn't get resolved we would not recommend. I will update my review once I figure out the error...
Originally posted on Whirlpool.com

No, I do not recommend this product

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5 Stars

Quick & efficient

Megan. 7/7/2019

We waited 8months for our washer & dryer set and it was well worth the wait! I love the features! The touch screen, the text/email notifications and the auto dispenser for soap & softener- I absolutely love it. Plus it's fast at washing and has a large drum to handle big bulky items like my king duvet with room to spare!
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Happy with this machine!

Happy Mama! 7/2/2019

I've had this machine for about a month- it does what it says it's going to do! My clothes come out clean (unlike my old machine)! Doing laundry is a breeze now☺️
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Only a few days and I'm in Love!

AIDENS Nannie 6/25/2019

My husband bought this washer to replace an old top loader! I've already done a bunch of loads .. it is quiet...it is pretty easy to use once you figure it out..
Originally posted on Whirlpool.com

Yes, I recommend this product

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5 Stars

Great Washer

TXWasher 6/10/2019

We replaced our existing HE too load washer with this one and we actually feel like our clothes are getting fully cleaned now. The setup is very easy and the added app/remote features make it very convenient to start laundry remotely and get notified when it is finished. The added fresh fan makes it really easy to keep clothes fresh when you cannot get them out right away.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

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Value